The most reliable way to spot an impersonation call is to hang up and verify independently, on your own terms.
A caller reciting an agency's name and your personal details accurately doesn't make the call real. This list groups together ways to hang up and verify independently, organized by the kind of call you might get.
Each entry covers what to watch for, what to do now, which official channel to check, and what to have ready. You don't need to work through all of them in order β start with whichever fits your situation β and confirm the latest guidance before acting, since procedures can change. (Checked August 2026.)
Hang Up and Verify Independently
Ask 112 About Impersonation
Compare Against Known Scam Patterns
Confirm via the Bank's Official Number
Verify Family Claims via Known Numbers
Refuse Link or App Install Requests
Consult 118 on Suspected Smishing
Stop Providing Personal Information
Frequently asked questions
If the caller knows my personal details accurately, doesn't that mean it's real?
No. Callers sometimes use leaked personal data to state your name, birth date, or even part of your account number accurately. The test isn't how much they know β it's whether you can verify it independently.
I hung up, but they're calling back β what now?
Don't answer, or hang up again, and if needed, report the number to 112 or KISA's 118 hotline for guidance. Repeated calls from the same number are reason enough to be suspicious on their own.
Can I confirm a text pretending to be from family by calling?
Yes β but call the number already saved in your contacts, not the new one in the text. Checking with another family member too makes it more reliable.
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